Refund Policy for THC No iD

At THC No iD, your satisfaction is our priority. We stand behind the quality of our products and aim to provide you with the best possible shopping experience. If something doesn’t meet your expectations, we’re here to help. Please review our refund policy below.

Eligibility for Refunds

We accept refund requests under the following conditions:

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order.
  • Incorrect Items: If we sent you the wrong product, we’ll make it right by offering a replacement or refund.
  • Non-Delivery: If your order doesn’t arrive within the expected timeframe and tracking confirms non-delivery, you may be eligible for a refund.

Non-Refundable Items

Certain items cannot be refunded, including:

  • Opened or used products.
  • Perishable items, such as edibles, that have been tampered with.
  • Items purchased during clearance or final sale promotions.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@THCNoiD.com within 7 days of receiving your order.
  2. Provide Details: Include your order number, a description of the issue, and, if applicable, photos of the damaged or defective item.
  3. Return Instructions: If a return is required, we’ll provide you with the necessary steps and a return address.

Refund Process

Once your request is approved, we will:

  • Process your refund to the original payment method within 3–10 business days.
  • If a replacement is chosen, ship your new item at no additional cost.

Shipping Costs

  • Refunds for shipping costs are only provided if the issue was due to an error on our part (e.g., wrong or damaged product).
  • Return shipping for non-defective items is the responsibility of the customer.

Exchanges

Prefer an exchange instead of a refund? No problem! We’re happy to replace eligible items. Please reach out to us for assistance.

Questions?

If you have any questions or need further assistance, we’re always here to help. Contact Us anytime!

Thank you for choosing THC No iD. We value your trust and are committed to ensuring you’re thrilled with every purchase.